Privacy Policy
Effective Date: September 15, 2026
Last Updated: September 15, 2026
Advanced Building Inspectors (“ABI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit advancedbuildinginspectors.com, submit an inspection request, use our online scheduling options, communicate with us, or purchase our services.
Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
Your name, email address, telephone number, and mailing or service address.
The address and details of the property to be inspected.
Property type, approximate size, age, occupancy, utilities, and other inspection-related information.
Requested inspection services, preferred dates and times, and appointment details.
A discount category you select, if applicable.
Real-estate agent, attorney, seller, or other contact information you provide.
Questions, messages, documents, photographs, and other information submitted through our website, email, telephone, or scheduling system.
Contract, invoice, payment-status, appointment, and service records.
If you provide information about another person, such as a real-estate agent or seller, you should have permission to provide that information.
Please do not send Social Security numbers, driver’s-license numbers, complete payment-card information, bank-account credentials, or other highly sensitive information through our general website forms or email.
Square Scheduling and Payments
ABI uses Square for appointment scheduling, invoices, contracts, payment processing, receipts, and related customer communications.
When you use a Square scheduling or payment page, Square may collect your contact information, appointment information, transaction details, device information, payment information, and other information necessary to provide its services.
Payment-card information entered into Square is processed through Square’s systems. ABI does not intentionally store complete card numbers or card-security codes in its general website forms, email, or inspection records. ABI may receive limited transaction information, such as the payment amount, payment status, card type, and last four digits.
Square’s collection and use of information are governed by the Square Privacy Notice.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect information such as:
Internet Protocol address.
Browser type, operating system, and device characteristics.
Pages visited, referring pages, and links selected.
Dates, times, and approximate duration of visits.
Approximate geographic location derived from an IP address.
Cookie identifiers and website performance or security information.
Cookies and Analytics
Our website may use cookies and similar technologies necessary for website operation, security, preferences, and performance measurement.
We may use Google Analytics and related Google services through Google Site Kit to understand how visitors find and use our website. Google may process information such as device and browser information, page activity, cookie identifiers, and an IP address or approximate location.
Additional information is available at How Google Uses Information From Sites or Apps That Use Its Services.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. You may also review the Google Analytics Opt-Out Browser Add-On.
How We Use Information
We may use collected information to:
Respond to questions and inspection requests.
Review availability, property details, services, and pricing.
Accept, decline, confirm, modify, reschedule, or cancel appointment requests.
Provide inspections, testing services, reports, and customer support.
Prepare and administer agreements, invoices, payments, and receipts.
Send service-related email and text notifications, confirmations, reminders, and follow-up communications.
Maintain business, customer-service, accounting, and inspection records.
Improve our website, services, scheduling process, and customer experience.
Detect fraud, misuse, security incidents, and technical problems.
Comply with applicable legal, regulatory, contractual, and insurance requirements.
Protect the rights, safety, property, and interests of ABI, our customers, and others.
Email and Text Communications
If you provide an email address or mobile telephone number, we may use it for communications related to your request, appointment, contract, invoice, payment, inspection, testing, report, or customer-service needs.
Message frequency varies, and standard message and data rates may apply. You may follow any opt-out instructions provided in a message or contact ABI for assistance. Opting out of certain communications may limit our ability to provide appointment or service updates.
ABI does not use automated text messages for unrelated marketing without consent where consent is required.
How We Share Information
We may share information only as reasonably necessary with:
ABI employees, inspectors, contractors, and authorized team members who need the information to provide or administer services.
Service providers supporting scheduling, payments, contracts, invoices, inspection reports, website hosting, website forms, email, telephone communications, analytics, security, data storage, and technical support.
Government agencies, regulators, courts, law enforcement, insurers, attorneys, or other parties when required or permitted by law.
Parties involved in a merger, financing, sale, transfer, reorganization, or similar business transaction, subject to appropriate confidentiality protections.
ABI does not sell personal information for money or provide customer contact information to unrelated third parties for their own direct-marketing purposes.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain inspection and customer records, satisfy accounting, insurance, contractual, and legal requirements, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods may vary according to the type of information and the purpose for which it was collected.
Information Security
ABI uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. We also use established third-party service providers for functions such as scheduling and payment processing.
No website, electronic transmission, or storage system can be guaranteed completely secure. Therefore, we cannot guarantee the absolute security of information transmitted or stored electronically.
Your Choices and Requests
Depending on applicable law, you may request that ABI:
Confirm whether we maintain personal information about you.
Provide access to certain personal information.
Correct inaccurate information.
Delete certain information, subject to legal, contractual, accounting, insurance, and legitimate business-retention requirements.
Stop sending optional promotional communications.
To submit a privacy request, contact us using the information below. We may need to verify your identity before processing a request.
Requests concerning information processed independently by Square, Google, or another provider may need to be submitted directly to that provider.
Third-Party Websites and Services
Our website may link to Square, Google, government websites, social-media platforms, and other third-party services. ABI does not control the privacy, security, or content practices of those third parties. Review their applicable privacy policies before providing information.
Children’s Privacy
ABI’s website and inspection services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. If we learn that such information was collected, we will take reasonable steps to remove it.
Changes to This Policy
We may update this Privacy Policy when our practices, services, technology, or legal obligations change. The revised version will be posted on this page with an updated effective or revision date.
Contact ABI
For questions or requests concerning this Privacy Policy, contact:
Advanced Building Inspectors (ABI)
495 Blue Hill Avenue
Boston, MA 02121
Telephone: (617) 442-8000
Email: info@advancedbuildinginspectors.com
Website: advancedbuildinginspectors.com